Engaging Partners to Achieve New Heights
What sets a great manager apart from an average manager is coaching front-line teams how to ensure that this first interaction is not the sole experience the customer has with the organization.
Talent Management Toolkit Released
Our Talent Management Toolkit provides structured solutions for human resource professionals to communicate clearly with hiring managers…
The Impact of a Defining Moment
Customer interactions are layered with defining moments—the opportunities for your employees to go the extra mile with excellent service that sets you and your organization apart, in a positive way.
Formula for Success: Consistent Collaboration
The new year holds high hopes for your organization’s financial performance, and the role of managers and supervisors has never been more important to achieving this goal.
Drawing the Line on Device Use in the Workplace
The Internet is connected to over 20 billion devices, a staggering number compared to a 7 billion global population.
Prioritizing Initiatives in Human Resources
In 2020, Human Resources professionals were asked to manage workloads and priorities they never imagined.
Count Your Way to Excellent Service
You’ll discover how customizable score-based feedback from customers can help you evaluate and improve services on digital channels.
Digital Experience Scorecard: A Product Conversation
You’ll discover how customizable score-based feedback from customers can help you evaluate and improve services on digital channels.
Rebuilding Customer Confidence Post-Pandemic
In the months since the health crisis shuttered the country and the world, business leaders faced unimaginable service challenges to keep their operations open when physical doors were forced closed. This called for clear thinking…
The Relationship Between Adaptability and Age
Multiple generations in your workforce can create challenges around communication, especially when communication is now remote and dependent on technology. How many generations do you have in your workforce? Have pandemic-driven changes made you curious about the relationship between adaptability and age?