Client Story | Hughes Federal Credit Union
Client Story I Newburyport Bank
April, 2020 – Newburyport Bank partnered with Center for Practical Management to design,develop and deploy two learning programs:
1. New Employee Onboarding
2. Management Development
New Employees are introduced to Newburyport Bank’s culture and service standards on Day 2 of the job. Through a series of engaging classroom activities and the development of an Individual Action Plan, they are equipped to start the new job but also to build a career in banking. The program also includes checklists for leaders and managers to support the new employee on their journey.
“Center for Practical Management partnered with us to design an Onboarding Program that enhances the experience and engage new employees at the bank. Their facilitation approach matches our culture and the materials and tools were customized for our specific needs.”
All managers participate in quarterly workshop sessions as part of the bank’s Lead Well Program. These sessions are designed to equip managers to support and develop their team’s ability to achieve strategic goals and maximize business development opportunities.
“We were able to select from a variety of Center for Practical Management’s content and customize leadership development workshops that were timely and topical. We’ve seen a transition from managers to leaders and this is creating even more opportunities for partnerships across business units.”
This multi-year partnership also included one-on-one executive coaching to maximize individual leader strengths and tackle opportunities inhibiting growth.
Newburyport Bank ($1B in assets) is headquartered in Newburyport, MA, offering 11 full-service branches and serves over 16,000 clients in the Greater Seacoast area.
Center for Practical Management helps companies achieve organizational goals and behavior change initiatives through tailored consulting services, leadership coaching, employee skills training and marketing services. Learn more at www.cf-pm.com
Center for Practical Management is a strategic business partner with Raddon, a Fiserv Company. Learn more at www.raddon.com