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Formula for Success: Consistent Collaboration
The new year holds high hopes for your organization’s financial performance, and the role of managers and supervisors has never been more important to achieving this goal.

Drawing the Line on Device Use in the Workplace
The Internet is connected to over 20 billion devices, a staggering number compared to a 7 billion global population.

Prioritizing Initiatives in Human Resources
In 2020, Human Resources professionals were asked to manage workloads and priorities they never imagined.

Count Your Way to Excellent Service
You’ll discover how customizable score-based feedback from customers can help you evaluate and improve services on digital channels.

Digital Experience Scorecard: A Product Conversation
You’ll discover how customizable score-based feedback from customers can help you evaluate and improve services on digital channels.

Rebuilding Customer Confidence Post-Pandemic
In the months since the health crisis shuttered the country and the world, business leaders faced unimaginable service challenges to keep their operations open when physical doors were forced closed. This called for clear thinking…

The Relationship Between Adaptability and Age
Multiple generations in your workforce can create challenges around communication, especially when communication is now remote and dependent on technology. How many generations do you have in your workforce? Have pandemic-driven changes made you curious about the relationship between adaptability and age?

Why I Write in Pencil
Recently, while on an airplane traveling to a client, a seatmate (before the times of social distancing) asked about the #2 pencil in my hand.

Finding Clarity After Business Disruption
Organizations face business disruptions on a regular basis. These disruptions commonly occur in the form of mergers, acquisitions, and organizational restructuring.

Staying Connected While Staying at Home
Many of us are well into our second month of social distancing, which may include working remotely.