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You’ll discover how customizable score-based feedback from customers can help you evaluate and improve services on digital channels.

In the months since the health crisis shuttered the country and the world, business leaders faced unimaginable service challenges to keep their operations open when physical doors were forced closed. This called for clear thinking…

Multiple generations in your workforce can create challenges around communication, especially when communication is now remote and dependent on technology. How many generations do you have in your workforce? Have pandemic-driven changes made you curious about the relationship between adaptability and age?

Recently, while on an airplane traveling to a client, a seatmate (before the times of social distancing) asked about the #2 pencil in my hand.

Organizations face business disruptions on a regular basis. These disruptions commonly occur in the form of mergers, acquisitions, and organizational restructuring.

Many of us are well into our second month of social distancing, which may include working remotely.

Change is never easy and leading a team through course corrections like staff restructuring or system revamps can certainly present challenges.

As each of you are taking responsive measures to understand and react

Consider tracking more than just result goals. Creating alignment between culture and strategy isn’t easy.

Every organization has employees that outperform, and underperform.