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Empowering Employees for Team Success
Team performance is about achieving more through combined effort. Teamwork presents efficiencies for the pack…
Putting the Focus on Professional Communication
The most important training activity right now in successful retail teams is customer appreciation.
How to Celebrate Great Performances
The most important training activity right now in successful retail teams is customer appreciation.
Refocusing on Customer Appreciation
The most important training activity right now in successful retail teams is customer appreciation.
Best Approach to Resolving Customer Concerns
The reason customers raise a buying question or concern is because they do not have enough information.
Power Your Team to Success
Success in your retail business comes down to how well you have empowered your team.
The Confidence to Communicate Well
If the road to success in every human interaction is good communication, the potential for breakdown is poor communication.
Engaging Partners to Achieve New Heights
What sets a great manager apart from an average manager is coaching front-line teams how to ensure that this first interaction is not the sole experience the customer has with the organization.
Talent Management Toolkit Released
Our Talent Management Toolkit provides structured solutions for human resource professionals to communicate clearly with hiring managers…
The Impact of a Defining Moment
Customer interactions are layered with defining moments—the opportunities for your employees to go the extra mile with excellent service that sets you and your organization apart, in a positive way.