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If the road to success in every human interaction is good communication, the potential for breakdown is poor communication.

What sets a great manager apart from an average manager is coaching front-line teams how to ensure that this first interaction is not the sole experience the customer has with the organization.

Our Talent Management Toolkit provides structured solutions for human resource professionals to communicate clearly with hiring managers…

Customer interactions are layered with defining moments—the opportunities for your employees to go the extra mile with excellent service that sets you and your organization apart, in a positive way.

The new year holds high hopes for your organization’s financial performance, and the role of managers and supervisors has never been more important to achieving this goal.

The Internet is connected to over 20 billion devices, a staggering number compared to a 7 billion global population.

In 2020, Human Resources professionals were asked to manage workloads and priorities they never imagined.

You’ll discover how customizable score-based feedback from customers can help you evaluate and improve services on digital channels.

You’ll discover how customizable score-based feedback from customers can help you evaluate and improve services on digital channels.

In the months since the health crisis shuttered the country and the world, business leaders faced unimaginable service challenges to keep their operations open when physical doors were forced closed. This called for clear thinking…