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The most important training activity right now in successful retail teams is customer appreciation.

The reason customers raise a buying question or concern is because they do not have enough information.

Success in your retail business comes down to how well you have empowered your team.

If the road to success in every human interaction is good communication, the potential for breakdown is poor communication.

What sets a great manager apart from an average manager is coaching front-line teams how to ensure that this first interaction is not the sole experience the customer has with the organization.

Our Talent Management Toolkit provides structured solutions for human resource professionals to communicate clearly with hiring managers…

Customer interactions are layered with defining moments—the opportunities for your employees to go the extra mile with excellent service that sets you and your organization apart, in a positive way.

The new year holds high hopes for your organization’s financial performance, and the role of managers and supervisors has never been more important to achieving this goal.

The Internet is connected to over 20 billion devices, a staggering number compared to a 7 billion global population.

In 2020, Human Resources professionals were asked to manage workloads and priorities they never imagined.